Digital Communication Preferences

By opting in to digital communications, you can receive important information about your health benefits on your computer, mobile phone or tablet as soon as it becomes available.

The following sections will help you set your communication preferences with the New York State Health Insurance Program (NYSHIP) and its multiple plans and administrators.

NYSHIP Digital Communications

To receive NYSHIP publications and updates by email, complete questions 1–11 ("Enrollee Information" section) and 14 ("Notification Preferences" section) in the PS-404R form. Then sign and submit the form to your health benefits administrator.

Some communications, such as federally mandated letters, must be sent by mail.

Empire Plan Digital Communications

The Empire Plan has four different administrators for each of its component programs. If you are enrolled in The Empire Plan, you can opt in to digital communications with each of the administrators listed below.

UnitedHealthcare

To view your benefits and plan information under the Medical/Surgical Program:

  • Sign in or create an account: Go to myuhc.com or open the UnitedHealthcare app and follow the login steps.
  • Manage your communication preferences: Open your account settings (profile if using the app) and choose "Communication Preferences."
  • Select paperless: Go to "Required Plan Communications" and opt in to paperless documents to receive updates via email or app notifications.
  • Confirm your contact info: Make sure your email address and mobile number listings are up to date to receive alerts and notifications, such as two-factor authentication (SMS/phone).
  • Or call The Empire Plan at 1-877-769-7447 and press or say 1 to speak with a representative about updating your communication preferences with UnitedHealthcare.

Anthem Blue Cross

To manage your digital communication preferences for the Hospital Program:

  • Sign in to or register on the Anthem member site or Sydney Health app.
  • Open the menu and select "Profile."
  • Select "Communications & Settings."
  • If using the app, select "Plan Communications amp; Settings."
  • Select "Digital Settings & Notifications."
  • Turn on "Go 100% Digital."
  • You can choose which notifications to receive through email only.

Carelon Behavioral Health

To manage your digital communication preferences for the Mental Health and Substance Use Program:

  • Call The Empire Plan at 1-877-769-7447 and press or say 3 to reach the Mental Health and Substance Use Program.
  • Follow the prompts to speak with a customer service representative about your digital communication options.

CVS Caremark

To manage your digital communication preferences for the Prescription Drug Program:

  • Sign in to or register on the CVS Caremark member site.
  • Navigate to your account profile settings to update your communication preferences and opt in to email notifications for new documents and explanations of benefits (EOBs).

NYSHIP HMO Digital Communications

If you are enrolled in a NYSHIP HMO, contact your HMO for instructions to manage your communication preferences.